Email us
Primary inbox: [email protected]. Include the salon name, device type and a short description of the issue so we can help faster.
AuraSpace · S.r.l. · VAT 14807380960
Via Tonale, 10, 20014 Nerviano (MI), Italia
Tax code: 14807380960
Email: [email protected]
PEC: [email protected]
Privacy and personal data
For AuraSpace data-processing, access or deletion requests, see the Privacy Policy. If you are a salon client, contact the salon first (they are the controller of your appointment data).
Privacy1. AuraSpace app (clients)
For sign-in, booking, notifications, Wallet or Beauty Passport issues in the consumer app:
- Email [email protected] from the address linked to your account if possible
- Include iPhone model and iOS version
- Never send passwords or OTP codes by email
For salon appointments, hours or services, contact the salon directly — AuraSpace does not run their calendar for them.
2. Salon software (staff)
Owners and staff with an AuraSpace account can email [email protected] for login, agenda, queue, SaaS billing and integrations (WhatsApp, Google Calendar, payments).
If you already have a ticket in the salon portal, include the ticket number in the email.
3. Account and data deletion
App clients: request deletion of your consumer account and AuraSpace-associated data by emailing [email protected] (subject: «Account deletion»).
Appointment data held by the salon remains the salon's responsibility — contact the salon for those.
Salons: SaaS account closure and data export follow billing settings / account support.
4. Security
Vulnerability or abuse reports: [email protected]. Do not disclose exploits publicly before a reasonable response window.
5. Response times
We aim for a first reply within 2 Italian business days. Peak periods or off-hours may take longer. Security emergencies are prioritised.